Refund Policy

StocksMonkey is a trading name of Redditch Connected Ltd (“company”, “I”, “we” or “us”), a company registered in England & Wales under company number 11625172, with its registered office at Suite M2, The Business Centre, Edward Street, Redditch, Worcestershire, United Kingdom, B97 6HA.

Redditch Connected Ltd (“company”, “I”, “we” or “us”) is dedicated to respecting the privacy of your personal information, and this privacy policy describes what information is collected from you on https://www.stocksmonkey.com and related sites (hereinafter the “website”) and how it is used.

The term “you” refers to anyone who uses, visits and/or views the website.

By visiting and using the website, you accept and agree to be bound by this Refund Policy. Your continued use of the website after posting of any changes to our Refund Policy constitutes your acceptance of those changes and updates. You must not access or use the website if you do not wish to be bound by this Refund Policy.

We want you to be satisfied with your purchase. This policy explains when you may request a refund.

Merchant of Record

All payments are processed by Paddle.com Market Limited (“Paddle”), who act as our Merchant of Record. If applicable then any refunds will be issued through Paddle, back to your original payment method.

Nature of our service

Our trading screener is a digital, membership-based service. Upon successful payment, you receive immediate access to proprietary trading tools, data, and analytics.
Because access is granted instantly, our services are considered fully delivered digital goods.

No Refunds

All payments are final and non-refundable.
Due to the digital and time-sensitive nature of our tools and data, we do not offer refunds, including for:

• Change of mind or non-usage
• Accidental purchase or renewal
• Dissatisfaction with results or trading outcomes

Please review all information carefully before subscribing.

Subscription Renewals

Subscriptions renew automatically according to the monthly billing cycle you select.
You may cancel future renewals at any time through your account settings.

Cancelling stops future billing but does not entitle you to a refund for any unused time in your current subscription period.

Regional Consumer Rights

We comply with applicable consumer protection laws in the regions where we operate. The following sections clarify how those rights apply to digital services like ours:

United States

Refunds are not required for digital services once access has been provided, unless otherwise mandated by state law. We voluntarily review refund requests only in cases of technical failure preventing access.

United Kingdom & European Union

Under the U.K. Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive, consumers may have a 14-day withdrawal period for digital purchases.

However, by choosing immediate access to your membership, you expressly waive your right to this withdrawal period once service begins.

Canada

Under Canadian consumer law, digital content that is immediately accessible is not eligible for refunds unless the product fails to perform as described. We will assist you with technical access issues to ensure service delivery.

Australia

Under the Australian Consumer Law (ACL), refunds are not required for digital products if you simply change your mind. However, you are entitled to a remedy if the service is not delivered or significantly misrepresented.

Other Regions

For customers outside these regions, our general policy applies:
All digital sales are final and non-refundable once access is granted, except where local law requires otherwise.

Technical Assistance

If you encounter technical issues or cannot access your membership features, please contact our support team at support@stocksmonkey.com
While we do not provide refunds, we will make every effort to restore full access promptly.

Chargebacks & Disputes

If you dispute a charge with your bank or PayPal instead of contacting us, this may delay the resolution. We encourage you to reach out to us first so we can resolve the issue quickly.

Legal Compliance

This policy has been designed to comply with global consumer protection standards while maintaining fair and transparent terms for all users.

Nothing in this policy overrides your statutory rights under the consumer laws of your country of residence.

Contact Us

If you have questions about this policy or would like to request a refund, please contact support@stocksmonkey.com